Who we are

Vyv's Vacations ("we", "us") is the data controller for Vyv's Vacations.

Greenall Estates
c/o The Old Sergeants Mess, Redricks Lane, Sawbridgeworth, Hertfordshire
CM21 0RL
Email: vyv@skillatarms.co.uk
Phone: 07301 178920

What we collect

Contact enquiries. Our contact form opens your own email client and sends your message directly to us — the message itself isn't stored on our servers.

Analytics. We run our own first-party, cookieless analytics — no cookie, no per-visitor ID, no IP address is stored. We record only: the page path visited, the referring website's domain (if any), a coarse browser family (e.g. "Chrome", "Safari"), and the date, grouped into daily totals. This can't be used to identify you or track you across visits or websites. If your browser sends Do Not Track or Global Privacy Control, we don't record anything for that visit at all.

Outbound link clicks. When you click through to book, get directions, or call us, we log the same kind of anonymous, aggregate count (which link, referring domain, browser family, date) before sending you on. No cookie or identifier is attached to you personally.

Lawful basis

• Contact enquiries: legitimate interest in responding to your message, and to take steps towards a booking at your request.
• Analytics and outbound-click counts: legitimate interest in understanding how the site is used — this data contains no personal identifiers, so no consent/cookie banner is needed.

Retention

Aggregate analytics and click counts are kept indefinitely, but as they identify no individual, there's nothing to delete on request. Contact-form messages live in your own email history and ours, same as any email — we don't keep a separate copy in a database.

Third parties

We use a website hosting provider and an email provider to run this site and receive enquiries — both are standard infrastructure providers, not marketing or analytics companies. Booking enquiries are currently handled via phone, contact form, or an external booking page; if we add online payment for bookings in future, we'll use Stripe to process payments and this policy will be updated to reflect that.

Cookies

This site does not set any cookies.

Your rights

Under UK GDPR you have the right to ask what personal data we hold about you, to have it corrected, or to have it erased. Contact us using the details above. You also have the right to complain to the Information Commissioner's Office if you think we've handled your data incorrectly.

Contact

Questions about this policy or your data — email vyv@skillatarms.co.uk or call 07301 178920.